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Returns & Exchanges

How do I submit a Return Request?

We’ve made returns and exchanges hassle-free! Enjoy instant exchanges, or if you're eligible for a return, there’s just a $10 restocking fee.Please submit your return request within 30 days for a refund, or opt for exchanges or store credit up to 45

How do I return a defective item?

We’ll replace any umbrella with a defect in material or workmanship. Please simply note that water damage, accidents, or improper use aren't covered. Submit your claim using the link below, and we’ll get your replacement started right away. Weatherma

Why didn't I receive a Return Label with my order?

We're cutting back on paper to protect the environment. By going digital, we reduce waste and minimize our carbon footprint. Do you need help with your return? Please just follow the link below—no paper needed!

Is there a refund policy?

Yes, there is a Refund Policy.Your satisfaction is our priority! We make returns and exchanges easy. Just click here to access our returns portal.You can return items for a full refund within 30 days of purchase, while exchanges or store credit reque